Manager - Payments and Merchant Platform
Responsibilities
- Define end-to-end solutions to enable new payment methods and new partner integrations.
- Identify dependencies on other products to deliver a complete end-to-end solution.
- Define and implement a strategy for building new integrations with payments processors in different market segments.
- Contribute to the development of the overall product strategy & the product roadmap for payment processing to support market expansion.
- Evaluate new product opportunities and bring forward proposals for products to expand the capabilities that are aligned with the business.
- Stay up to date on competitors’ activities and market trends to ensure the company is well ahead of the curve on the same.
- Assist in the preparation of the annual business plan.
- Assist in the design of product platform solutions with APIs, services, and data-driven insights that deliver world-class experiences across payments processing and Merchant Management.
- Be a part of the scrum team, assist in defining product requirements and collaborate with project managers, vendor, scrum teams, and the PLA team to plan for development and launch.
- Having a strong understanding and empathy with sellers/merchants is required using the Payments platform and developers building on the platform.
- Ensure the health of the platform by balancing new features with maintenance and technical depth.
- Coordinate with the data and analytics team to ensure timely availability of all required data and reports.
- Work with user experience and consumer service teams to ensure a hassle-free, seamless experience for customers in availing of Payment ap.
- Collaborate with the IT teams to ensure resolution is smooth and dependencies are reduced.
- Ensuring benchmark customer experiences on the Platform including end-to-end journey experience by working closely with all product owners and CS teams related to the Platform.
- Constantly strive to improve user interface based on customer usage data and other analytical insights.
- Ensure all existing and to be developed digital products comply with regulatory, as well as operational, risk, and statutory compliance requirements.
Requirements
- Degree in Finance / Economics / Engineering or equivalent professional qualification.
- Sound understanding of Digital Fintech products’ development process.
- Should have excellent communication skills, strong conceptualization skills, and decision-making capabilities.
- Minimum of 10 years experience in the related areas including Fintech Payments / digital banking sector.